Customer service

With a Nacex office nearby

This is the easy way and you pay no shipping. It has to be an office, not a Nacex point. Just say it goes to Sambas the Bambas – office 1804/3242 (postage due).

With another courier

That works too, and the shipping is yours to pay: with the refund we give you back what the shipping on your order cost. That is the amount, not whatever the return costs you, so pick the cheapest option near you. That way each side pays for one shipment.

What goes inside

The shoes, and a note with the order number only if the parcel is not sent by the person who bought them.

We do not provide a return label

For orders inside the European Union we do not send a return label: you choose the courier.

What we refund

Once we receive the parcel, the full purchase amount, including the original shipping cost.

We sort it out with you

Write to us and we will tell you how it works in your case. Do not send the parcel before talking to us.

What we refund

The purchase amount. The original shipping cost is deducted from the refund.

How it works

Ask us and we take care of it: we send you the new pair and collect the one you have from your door, all at our expense. It works in mainland Spain, the Balearic Islands and Portugal. We cannot do it from the Canary Islands, Ceuta or Melilla, which count as non-EU territory for shipping: from there the way is to return the pair and place a new order. From the rest of Europe and from outside the European Union, write to us and we will sort it out with you.

To get it right first time

Before choosing, have a look at the size guide. Between two sizes, take the larger one: the exception is sandals, worn without socks, which want a closer fit.

Duties and taxes

The destination country may charge import duties or taxes. They are set by the local authorities and, if they apply, they are the buyer’s responsibility.