Frequently Asked Questions

Models in stock are available for immediate delivery. Those in pre-sale are delivered in the spring.

How do I choose my size?

Here you have our -> Sizing Guide
If you are between two sizes, choose the bigger one, except for the sambalias that need a bigger fit when worn without socks.
The measurements in the size guide are without the insole, which is included but its use is optional.
If you have any doubts, send us all the information (your measurements and doubts) to hello@sambasthebambas.com.

Can I modify or cancel my order?

You can cancel or modify your order as long as it has not left our warehouse,
. If once received you wish to change the size or return it, please contact hello@sambasthebambas.com..

Shipping and returns

We ship worldwide, although outside Europe there may be customs charges.
Within Spain and Portugal, shipping costs are charged to the buyer and the return and size change to ours. Request it at hello@sambasthebambas.com.

How long will it take for my Sambas to arrive?

In the peninsula, between 2 and 3 working days. In Europe between 4 and 6 days and outside Europe, between 6 and 10 days.
Except for pre-sale models that are delivered with dates indicated in the purchase process.

Is it normal to feel some irritation in the foot the first few days?

Natural materials do not have softening finishes so some temporary irritation may occasionally occur in the first few days. In this case, wear a sock and massage the rubbing area so that the material gives way.

How do I care for and clean my Sambas?

Here are our tips to keep your Sambas in perfect condition. -> Care tips
Do not use washing machine.
Manual cleaning is recommended, for which it is advisable to remove the insoles if you have them on.

Why are they respectful?

Sambas are foot-friendly Foot-friendly, here you can read more.
We also use sustainable and ecological materials in their manufacturing. -> Info about materials.
Sambas are shoes with anatomical toe cap, wide and flat, thin and flexible insole. In addition to using natural materials.

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