{"id":40863,"date":"2024-07-19T11:15:27","date_gmt":"2024-07-19T09:15:27","guid":{"rendered":"https:\/\/sambasthebambas.com\/customer-service\/"},"modified":"2026-02-12T12:35:10","modified_gmt":"2026-02-12T11:35:10","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sambasthebambas.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n<p><strong>Customer care<\/strong><\/p>\n\n\n\n<p>We are here to help you \u2014 just tell us what we can do by writing to <strong><a>hello@sambasthebambas.com<\/a><\/strong>.<br>There are no bots behind (yet), so thank you for your patience \u2014 we always reply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">RETURNS (Spain)<\/h2>\n\n\n\n<p>You can return your order within <strong>14 days from delivery<\/strong>.<\/p>\n\n\n\n<p>Please send your return to:<\/p>\n\n\n\n<p><strong>Sambas the Bambas<\/strong><br>Camino de Ambroz 40 bajo<br>18004 Granada<br>Spain<br>Tel: +34 658 09 49 39<\/p>\n\n\n\n<p>If the sender is the buyer, nothing else is needed. If not, please include a small note with the order number or buyer\u2019s details.<\/p>\n\n\n\n<p>If you have a Nacex office (not point) nearby, it is easier: you won\u2019t have to pay shipping.<br>Just indicate they go to <strong>Sambas the Bambas \u2013 office 1804\/3242 (postage due)<\/strong>.<\/p>\n\n\n\n<p>If you choose another courier, the initial shipping costs will be refunded.<br>In any case, the return will be adjusted so each party covers one shipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">RETURNS (European Union, outside Spain)<\/h2>\n\n\n\n<p>Orders can be returned within <strong>14 days from delivery<\/strong>.<\/p>\n\n\n\n<p>Please send your return to:<\/p>\n\n\n\n<p><strong>Sambas the Bambas<\/strong><br>Camino de Ambroz 40 bajo<br>18004 Granada<br>Spain<br>Tel: +34 658 09 49 39<\/p>\n\n\n\n<p>Once received, we will refund the full purchase amount, including the original shipping cost.<\/p>\n\n\n\n<p>We do not provide return labels for EU orders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Size exchange<\/h3>\n\n\n\n<p>If you need a different size, please contact us first at <strong><a>hello@sambasthebambas.com<\/a><\/strong> so we can assist you.<\/p>\n\n\n\n<p>You may either send the pair back to our address and place a new order for the new size, or we can guide you through the best option.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">RETURNS (outside EU)<\/h2>\n\n\n\n<p>Please contact us within <strong>14 days from delivery<\/strong> at <strong><a>hello@sambasthebambas.com<\/a><\/strong> so we can send you a return label.<\/p>\n\n\n\n<p>We will cover the return shipping cost.<br>When the refund is issued, the original shipping cost will be deducted from the refund amount.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customs (outside EU)<\/h2>\n\n\n\n<p>Orders shipped outside the European Union may occasionally incur import duties or taxes required by the destination country.<br>These charges are set by local authorities and, if applied, are the responsibility of the buyer.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer care We are here to help you \u2014 just tell us what we can do by writing to hello@sambasthebambas.com.There are no bots behind (yet), so thank you for your patience \u2014 we always reply. RETURNS (Spain) You can return your order within 14 days from delivery. Please send your return to: Sambas the BambasCamino [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-40863","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service &#8226; Sambas The Bambas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sambasthebambas.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service &#8226; Sambas The Bambas\" \/>\n<meta property=\"og:description\" content=\"Customer care We are here to help you \u2014 just tell us what we can do by writing to hello@sambasthebambas.com.There are no bots behind (yet), so thank you for your patience \u2014 we always reply. 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