{"id":1858,"date":"2026-08-28T20:20:40","date_gmt":"2026-08-28T18:20:40","guid":{"rendered":"http:\/\/localhost:8082\/?page_id=1858"},"modified":"2026-08-29T13:47:04","modified_gmt":"2026-08-29T11:47:04","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/sambasthebambas.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n<section class=\"gb-element-atsec\">\n<div class=\"gb-text\"><ol class=\"sb-migas\"><li><a href=\"\/en\/\">Home<\/a><\/li><li aria-hidden=\"true\">\u00b7<\/li><li aria-current=\"page\">Customer service<\/li><\/ol><\/div>\n\n\n<div class=\"sb-reveal gb-element-atcab\">\n<p class=\"gb-text gb-text-atrot\">Help<\/p>\n\n\n<h1 class=\"gb-text gb-text-attit\">Customer service<\/h1>\n\n\n<p class=\"gb-text gb-text-atlead\">Tell us what you need and a person will reply. There are no bots behind this yet, so thank you for your patience: we always answer.<\/p>\n\n\n<div class=\"gb-element-atheb\">\n<a class=\"gb-element-atheb1\" href=\"mailto:hello@sambasthebambas.com\">\n<span class=\"gb-text gb-text-atheb1t\">Write to us<\/span>\n\n\n<span class=\"gb-shape gb-shape-atheb1f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n\n\n<a class=\"gb-element-atheb2\" href=\"\/en\/frequently-asked-questions\/\">\n<span class=\"gb-text gb-text-atheb2t\">See the FAQ<\/span>\n\n\n<span class=\"gb-shape gb-shape-atheb2f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"gb-element-atacsec\">\n<div class=\"sb-reveal gb-element-atac1\">\n<p class=\"gb-text gb-text-atacr1\">The quickest way<\/p>\n\n\n<h2 class=\"gb-text gb-text-atact1\">Send us an email<\/h2>\n\n\n<p class=\"gb-text gb-text-atacp1\">Questions about sizing, an order on its way or a return. We answer ourselves.<\/p>\n\n\n<div class=\"gb-element-atacb1\">\n<a class=\"gb-element-atacl1\" href=\"mailto:hello@sambasthebambas.com\">\n<span class=\"gb-text gb-text-atacl1t\">hello@sambasthebambas.com<\/span>\n<\/a>\n<\/div>\n<\/div>\n\n\n<div class=\"sb-reveal gb-element-atac2\">\n<p class=\"gb-text gb-text-atacr2\">Before you buy<\/p>\n\n\n<h2 class=\"gb-text gb-text-atact2\">Which size is mine?<\/h2>\n\n\n<p class=\"gb-text gb-text-atacp2\">Measure your foot and check it against the table. Between two sizes, take the larger one.<\/p>\n\n\n<div class=\"gb-element-atacb2\">\n<a class=\"gb-element-atacl2\" href=\"\/en\/size-guide\/\">\n<span class=\"gb-text gb-text-atacl2t\">See the size guide<\/span>\n\n\n<span class=\"gb-shape gb-shape-atacl2f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n\n\n<div class=\"sb-reveal gb-element-atac3\">\n<p class=\"gb-text gb-text-atacr3\">What you ask us most<\/p>\n\n\n<h2 class=\"gb-text gb-text-atact3\">Frequently asked questions<\/h2>\n\n\n<p class=\"gb-text gb-text-atacp3\">Barefoot, sizing, biomaterials, shipping and returns. No small print.<\/p>\n\n\n<div class=\"gb-element-atacb3\">\n<a class=\"gb-element-atacl3\" href=\"\/en\/frequently-asked-questions\/\">\n<span class=\"gb-text gb-text-atacl3t\">See the questions<\/span>\n\n\n<span class=\"gb-shape gb-shape-atacl3f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"gb-element-atrej\">\n<aside class=\"gb-element-atlat\">\n<div class=\"gb-element-atlatint\">\n<h2 class=\"gb-text gb-text-atixt\">Jump to<\/h2>\n\n\n<ul class=\"gb-element-atixl\">\n<li>\n<a class=\"gb-text gb-text-atixa1\" href=\"#spain\">Returns from Spain<\/a>\n<\/li>\n\n\n<li>\n<a class=\"gb-text gb-text-atixa2\" href=\"#european-union\">Returns from the European Union<\/a>\n<\/li>\n\n\n<li>\n<a class=\"gb-text gb-text-atixa3\" href=\"#outside-eu\">Returns from outside the EU<\/a>\n<\/li>\n\n\n<li>\n<a class=\"gb-text gb-text-atixa4\" href=\"#size-exchange\">Size exchange<\/a>\n<\/li>\n\n\n<li>\n<a class=\"gb-text gb-text-atixa5\" href=\"#customs\">Customs<\/a>\n<\/li>\n<\/ul>\n\n\n<div class=\"gb-element-atay\">\n<h2 class=\"gb-text gb-text-atayt\">Rather ask first?<\/h2>\n\n\n<p class=\"gb-text gb-text-atayp\">Write to us and we will tell you how it works in your case. The small print is all in the terms of purchase.<\/p>\n\n\n<div class=\"gb-element-ataybs\">\n<a class=\"gb-element-atayb1\" href=\"mailto:hello@sambasthebambas.com\">\n<span class=\"gb-text gb-text-atayb1t\">Write to us<\/span>\n\n\n<span class=\"gb-shape gb-shape-atayb1f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n\n\n<a class=\"gb-element-atayb2\" href=\"\/en\/condiciones-de-compra\/\">\n<span class=\"gb-text gb-text-atayb2t\">Terms of purchase<\/span>\n\n\n<span class=\"gb-shape gb-shape-atayb2f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/aside>\n\n\n<div class=\"gb-element-atcue\">\n<div class=\"sb-reveal gb-element-atdir\">\n<div>\n<h2 class=\"gb-text gb-text-atdirt\">Return address<\/h2>\n\n\n<p class=\"gb-text gb-text-atdirp\">Sambas the Bambas<br>Calle Carmen 55<br>18198 Hu\u00e9tor Vega. Granada<br>Spain<br>Tel: +34 658 09 49 39<\/p>\n<\/div>\n\n\n<p class=\"gb-text gb-text-atdirn\">If the sender is the person who placed the order, nothing else is needed. If not, please include a note with the order number or the buyer\u2019s details.<\/p>\n<\/div>\n\n\n<div class=\"gb-element-atgru\">\n<section class=\"sb-reveal gb-element-atbl1\" id=\"spain\">\n<h2 class=\"gb-text gb-text-atblt1\">Returns from Spain<\/h2>\n\n\n<p class=\"gb-text gb-text-atble1\">You have <strong>15 days from delivery<\/strong>. From Spain and Portugal the return costs you nothing if you send it with Nacex.<\/p>\n\n\n<ul class=\"gb-element-atli1\">\n<li class=\"gb-element-atpu11\">\n<p class=\"gb-text gb-text-atput11\">With a Nacex office nearby<\/p>\n\n\n<p class=\"gb-text gb-text-atpud11\">This is the easy way and you pay no shipping. It has to be an <strong>office, not a Nacex point<\/strong>. Just say it goes to <strong>Sambas the Bambas \u2013 office 1804\/3242 (postage due)<\/strong>.<\/p>\n<\/li>\n\n\n<li class=\"gb-element-atpu12\">\n<p class=\"gb-text gb-text-atput12\">With another courier<\/p>\n\n\n<p class=\"gb-text gb-text-atpud12\">That works too, and the shipping is yours to pay: with the refund we give you back what the shipping on your order cost. That is the amount, not whatever the return costs you, so pick the cheapest option near you. That way each side pays for one shipment.<\/p>\n<\/li>\n\n\n<li class=\"gb-element-atpu13\">\n<p class=\"gb-text gb-text-atput13\">What goes inside<\/p>\n\n\n<p class=\"gb-text gb-text-atpud13\">The shoes, and a note with the order number only if the parcel is not sent by the person who bought them.<\/p>\n<\/li>\n<\/ul>\n<\/section>\n\n\n<section class=\"sb-reveal gb-element-atbl2\" id=\"european-union\">\n<h2 class=\"gb-text gb-text-atblt2\">Returns from the European Union<\/h2>\n\n\n<p class=\"gb-text gb-text-atble2\">The same <strong>15 days from delivery<\/strong>. You arrange the return shipment yourself, to the same address.<\/p>\n\n\n<ul class=\"gb-element-atli2\">\n<li class=\"gb-element-atpu21\">\n<p class=\"gb-text gb-text-atput21\">We do not provide a return label<\/p>\n\n\n<p class=\"gb-text gb-text-atpud21\">For orders inside the European Union we do not send a return label: you choose the courier.<\/p>\n<\/li>\n\n\n<li class=\"gb-element-atpu22\">\n<p class=\"gb-text gb-text-atput22\">What we refund<\/p>\n\n\n<p class=\"gb-text gb-text-atpud22\">Once we receive the parcel, the full purchase amount, including the original shipping cost.<\/p>\n<\/li>\n<\/ul>\n<\/section>\n\n\n<section class=\"sb-reveal gb-element-atbl3\" id=\"outside-eu\">\n<h2 class=\"gb-text gb-text-atblt3\">Returns from outside the EU<\/h2>\n\n\n<p class=\"gb-text gb-text-atble3\">Here, write to us <strong>before<\/strong> sending anything: within 15 days of delivery, at <a href=\"mailto:hello@sambasthebambas.com\">hello@sambasthebambas.com<\/a>.<\/p>\n\n\n<ul class=\"gb-element-atli3\">\n<li class=\"gb-element-atpu31\">\n<p class=\"gb-text gb-text-atput31\">We sort it out with you<\/p>\n\n\n<p class=\"gb-text gb-text-atpud31\">Write to us and we will tell you how it works in your case. Do not send the parcel before talking to us.<\/p>\n<\/li>\n\n\n<li class=\"gb-element-atpu32\">\n<p class=\"gb-text gb-text-atput32\">What we refund<\/p>\n\n\n<p class=\"gb-text gb-text-atpud32\">The purchase amount. The original shipping cost is deducted from the refund.<\/p>\n<\/li>\n<\/ul>\n<\/section>\n\n\n<section class=\"sb-reveal gb-element-atbl4\" id=\"size-exchange\">\n<h2 class=\"gb-text gb-text-atblt4\">Size exchange<\/h2>\n\n\n<p class=\"gb-text gb-text-atble4\">If the size is not right, write to us first at <a href=\"mailto:hello@sambasthebambas.com\">hello@sambasthebambas.com<\/a> and we will help you.<\/p>\n\n\n<ul class=\"gb-element-atli4\">\n<li class=\"gb-element-atpu41\">\n<p class=\"gb-text gb-text-atput41\">How it works<\/p>\n\n\n<p class=\"gb-text gb-text-atpud41\">Ask us and we take care of it: we send you the new pair and collect the one you have from your door, all at our expense. It works in mainland Spain, the Balearic Islands and Portugal. We cannot do it from the Canary Islands, Ceuta or Melilla, which count as non-EU territory for shipping: from there the way is to return the pair and place a new order. From the rest of Europe and from outside the European Union, write to us and we will sort it out with you.<\/p>\n<\/li>\n\n\n<li class=\"gb-element-atpu42\">\n<p class=\"gb-text gb-text-atput42\">To get it right first time<\/p>\n\n\n<p class=\"gb-text gb-text-atpud42\">Before choosing, have a look at the <a href=\"\/en\/size-guide\/\">size guide<\/a>. Between two sizes, take the larger one: the exception is sandals, worn without socks, which want a closer fit.<\/p>\n<\/li>\n<\/ul>\n<\/section>\n\n\n<section class=\"sb-reveal gb-element-atbl5\" id=\"customs\">\n<h2 class=\"gb-text gb-text-atblt5\">Customs<\/h2>\n\n\n<p class=\"gb-text gb-text-atble5\">This only affects orders shipped outside the European Union.<\/p>\n\n\n<ul class=\"gb-element-atli5\">\n<li class=\"gb-element-atpu51\">\n<p class=\"gb-text gb-text-atput51\">Duties and taxes<\/p>\n\n\n<p class=\"gb-text gb-text-atpud51\">The destination country may charge import duties or taxes. They are set by the local authorities and, if they apply, they are the buyer\u2019s responsibility.<\/p>\n<\/li>\n<\/ul>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"gb-element-atcsec\">\n<div class=\"sb-reveal gb-element-atccaja\">\n<span class=\"gb-shape gb-shape-atcnube\"><svg aria-hidden=\"true\" fill=\"currentColor\" viewBox=\"210.4 167.1 281.7 278.3\" height=\"100%\" width=\"100%\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M 328.1 401.6 C 328.5 402.3 326.4 403.7 325.3 403.7 C 321.6 403.7 318.8 398.2 317.2 395.6 C 314.4 390.9 307.1 395.3 309.9 400 C 313.7 406.3 319.9 414.2 328.4 411.8 C 334.5 410 339 403.2 335.4 397.2 C 332.6 392.5 325.3 396.9 328.1 401.6\" fill=\"currentColor\"><\/path><path d=\"M 236.7 217.5 C 237.4 219.8 237.8 224.7 234.7 225.8 C 234.1 226 233.1 225.8 232.5 225.5 C 232.2 225.4 231.9 225.3 231.7 225.1 C 231 224.5 231.4 225 231.4 224.2 C 231.3 218.7 222.8 218.9 222.9 224.4 C 223 231.3 230.5 235.8 236.9 234 C 244.9 231.6 246.9 222.2 244.9 215.1 C 243.3 209.8 235.2 212.2 236.7 217.5\" fill=\"currentColor\"><\/path><path d=\"M 276.5 200.7 C 276.9 202.6 275.6 204.9 273.7 205.4 C 271.4 206 269.5 204.4 268.6 202.4 C 267.7 200.3 264.6 199.9 262.8 201 C 260.6 202.3 260.4 204.8 261.4 206.9 C 263.9 212.5 270.9 215.4 276.8 213.4 C 283 211.2 286 204.5 284.6 198.3 C 283.5 192.9 275.3 195.4 276.5 200.7\" fill=\"currentColor\"><\/path><path d=\"M 269.9 231.3 C 265.1 228.8 261.1 236.3 265.9 238.9 C 267.7 239.8 268.2 243.2 266.4 244.2 C 264.7 245 262.2 243.3 262 241.9 C 261.8 239.7 260.1 237.7 257.6 237.8 C 255.5 237.9 253.2 239.9 253.5 242.2 C 254.3 250 263 255.3 270.2 251.7 C 278.3 247.7 277.5 235.4 269.9 231.3\" fill=\"currentColor\"><\/path><path d=\"M 302 223.7 C 303.1 225.3 303 228.2 300.8 228.9 C 298.7 229.6 296.9 227.6 296.5 225.7 C 296.1 223.5 293.3 222.2 291.3 222.8 C 288.8 223.5 288 225.9 288.4 228.1 C 289.6 234.8 297.4 239.3 303.8 236.9 C 310.7 234.3 313.4 225.3 309.3 219.3 C 306.2 214.8 298.9 219.2 302 223.7\" fill=\"currentColor\"><\/path><path d=\"M 230.1 250.5 C 230.8 253.4 231.6 256.8 230.7 259.7 C 230.1 261.4 227.3 263.7 226.1 261.3 C 223.8 256.4 216.5 260.9 218.9 265.8 C 221.8 272.1 230.5 271.9 235.2 267.8 C 240.9 262.9 239.7 254.6 238.3 248.1 C 237.1 242.7 229 245.2 230.1 250.5\" fill=\"currentColor\"><\/path><path d=\"M 284.4 270.3 C 284.5 272.1 283.3 274 281.5 274.4 C 279.8 274.6 277.6 273.2 277.4 271.5 C 277.1 269.2 275.5 267.3 273 267.3 C 270.9 267.4 268.6 269.4 268.9 271.7 C 269.8 278 275 283.4 281.7 282.9 C 288.2 282.4 293.2 276.5 292.9 270.1 C 292.7 264.6 284.2 264.8 284.4 270.3\" fill=\"currentColor\"><\/path><path d=\"M 301.7 365.5 C 302.3 367.1 304.6 373.1 301 370.6 C 297.5 368.2 296 364.1 291.9 362 C 287.1 359.5 283 367 287.9 369.5 C 291.2 371.2 292.7 375 295.6 377.2 C 298.2 379.2 301.6 380.5 304.9 379.6 C 312.4 377.5 312.2 369 309.9 363.1 C 308 358 299.8 360.4 301.7 365.5\" fill=\"currentColor\"><\/path><path d=\"M 269.4 291.2 C 268.7 293.9 267.1 296 264.8 297.2 C 263.5 296.1 262.5 294.8 261.6 293.3 C 258.8 288.6 251.5 293 254.3 297.7 C 255.7 300.2 257.6 302.4 259.8 304.2 C 261 305.1 262.3 306.2 263.9 306.3 C 265.4 306.4 266.8 305.8 268.1 305.2 C 273 302.9 276.4 298.4 277.7 293.2 C 279 287.9 270.7 285.9 269.4 291.2\" fill=\"currentColor\"><\/path><path d=\"M 323.1 330.6 C 326.7 335.8 319.4 341.1 316 335.7 C 313 331.1 305.7 335.6 308.7 340.2 C 312.5 346.1 320.7 348.4 326.9 344.6 C 332.9 340.7 334.3 332 330.4 326.2 C 327.3 321.7 320 326.1 323.1 330.6\" fill=\"currentColor\"><\/path><path d=\"M 278.3 321.9 C 276.2 323.1 275.8 325.6 276.9 327.7 C 276.5 327 276.9 327.2 276.3 327.8 C 276.2 327.9 275.4 328.4 274.9 328.3 C 272.6 328.3 270.7 324.6 269.9 322.6 C 269 320.4 267 319 264.6 319.7 C 262.6 320.3 260.9 322.8 261.7 325 C 264.3 331.2 269.5 338.4 277.3 336.6 C 283.2 335.1 287 329 284.1 323.3 C 283.1 321.2 280.1 320.7 278.3 321.9\" fill=\"currentColor\"><\/path><path d=\"M 309.9 301 C 307.8 300.6 305.1 301.9 304.8 304.2 C 304.6 305.4 304.1 306.6 302.8 306.8 C 301.4 307.1 300.7 306 300.1 304.9 C 299.2 302.8 296.1 302.4 294.3 303.5 C 292.1 304.8 291.9 307.2 292.9 309.3 C 294.7 313.3 299.3 315.8 303.6 315.3 C 308.3 314.8 312.4 310.9 313.1 306.1 C 313.4 303.9 312.3 301.6 309.9 301\" fill=\"currentColor\"><\/path><path d=\"M 346.3 366 C 344.4 364.7 341.5 365.9 340.5 367.8 C 339.3 370 340.4 372.2 342.3 373.6 C 343.7 374.5 342.8 377.9 341.4 378.3 C 339.6 378.9 337.6 376.5 338 374.8 C 339.2 369.5 330.9 367.5 329.7 372.9 C 327.9 380.8 335.8 388.8 343.8 386.5 C 347.8 385.3 350.7 381.6 351.3 377.6 C 352 372.9 350.2 368.8 346.3 366\" fill=\"currentColor\"><\/path><path d=\"M 455.7 319.9 C 457.2 321.6 456.3 325.4 454.1 326 C 451.7 326.7 449.2 324.4 449.2 322.1 C 449.1 316.6 440.6 316.9 440.7 322.4 C 440.8 330.3 449.4 336.8 457.1 334 C 465.4 330.9 467.2 320 461.5 313.7 C 457.9 309.6 452.1 315.9 455.7 319.9\" fill=\"currentColor\"><\/path><path d=\"M 451.3 256 C 451.6 257.2 452.6 262.9 450.5 262.3 C 449.2 262 447.7 259.5 446.9 258.6 C 445.4 256.8 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418.2 287 C 418.5 289.4 418.9 291.9 419.3 294.4 C 419.4 295.2 419.5 296 419.6 296.8 C 419.2 296.4 418.8 295.9 418.5 295.5 C 417 293.7 415.6 292 413.4 291 C 408.5 288.6 404.5 296.1 409.4 298.5 C 412.2 299.9 413.4 303.3 416.1 304.9 C 418.5 306.4 421.7 306.9 424.3 305.6 C 430.9 302.1 427.5 292.4 426.7 286.7 C 426.3 284.4 424.8 282.5 422.3 282.6\" fill=\"currentColor\"><\/path><path d=\"M 415.5 253.9 C 413.1 254.6 412.2 257 412.6 259.2 C 412.7 259.7 410.5 260.5 409.7 260.4 C 407 260 404.7 257.2 403.1 255.3 C 401.6 253.5 398.5 253.9 397.1 255.5 C 395.4 257.3 395.7 259.7 397.2 261.5 C 401 265.9 406.3 269.9 412.4 268.7 C 418 267.5 421.8 262.5 420.8 256.8 C 420.4 254.6 417.5 253.3 415.5 253.9\" fill=\"currentColor\"><\/path><path d=\"M 383.8 175.2 C 381.8 175.8 380 178.4 380.9 180.5 C 381.9 182.9 381.4 186.4 378.5 187.3 C 375.7 188.1 373.3 185.6 372.8 183.1 C 371.8 177.7 363.6 180.1 364.6 185.5 C 365.9 192.6 373.9 197.6 380.9 195.4 C 387.9 193.3 391.9 184.9 389.1 178.1 C 388.2 176 386.2 174.6 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382.6 370.8 C 383.6 372.5 383.2 375.2 381.1 375.9 C 379.1 376.6 377.2 374.8 376.8 372.9 C 375.7 367.6 367.5 370 368.7 375.4 C 370.1 381.9 377.8 386.3 384.1 383.9 C 391 381.3 393.7 372.5 389.8 366.4 C 386.9 361.8 379.6 366.2 382.6 370.8\" fill=\"currentColor\"><\/path><path d=\"M 402.8 341.8 C 403.9 344.2 404.9 347.9 403.3 350.3 C 402.4 351.6 399.1 352.8 398.5 350.7 C 396.8 345.5 388.6 347.9 390.3 353.1 C 392.6 360.3 401.6 362.2 407.4 358.1 C 414.2 353.3 413.2 343.9 410.1 337.4 C 407.7 332.5 400.5 336.9 402.8 341.8\" fill=\"currentColor\"><\/path><path d=\"M 370.1 333.2 C 368.9 338.6 361.8 338.6 360.5 333.3 C 359.1 328 350.9 330.4 352.3 335.7 C 353.8 341.6 359.4 346.1 365.6 345.9 C 371.8 345.8 377.1 341 378.4 335.1 C 379.5 329.7 371.2 327.8 370.1 333.2\" fill=\"currentColor\"><\/path><path d=\"M 369.6 254.2 C 371.6 256.2 371.4 260.4 368.6 261.7 C 366 263 362.8 261 362 258.4 C 360.6 253.1 352.4 255.5 353.9 260.8 C 356.1 268.6 365.6 273.1 372.9 269.1 C 380.6 264.9 381.4 253.9 375.5 248 C 371.6 244.1 365.8 250.3 369.6 254.2\" fill=\"currentColor\"><\/path><path d=\"M 357.5 215.4 C 355.6 214.1 352.8 215.3 351.8 217.2 C 350.6 219.4 351.7 221.6 353.5 222.9 C 353.2 222.7 353.4 223.9 353 224.5 C 352.4 225.6 351.7 226.1 350.5 226.2 C 348.9 226.3 347.4 225.7 346.1 224.9 C 345.6 224.6 344.6 224.1 343.7 223.5 C 344.3 222.1 344.1 220.4 342.6 219.1 C 337.2 214.4 331 221.8 335.2 227 C 338.4 231 344 234.2 349.1 234.7 C 354 235.1 358.5 232.7 360.7 228.2 C 363 223.4 361.9 218.4 357.5 215.4\" fill=\"currentColor\"><\/path><path d=\"M 383.8 295.6 C 384.3 298 381.5 300 379.5 300.1 C 375.9 300.4 373.1 297.2 371.6 294.3 C 369 289.4 361.8 293.9 364.3 298.7 C 367.7 305.1 374.8 310.1 382.3 308.3 C 389.1 306.7 393.4 300 392 293.2 C 390.9 287.8 382.8 290.3 383.8 295.6\" fill=\"currentColor\"><\/path><path d=\"M 343.3 294.1 C 344.1 296 343.7 298.6 341.5 299.5 C 339.4 300.3 337.3 298.5 336.7 296.6 C 335.3 291.3 327.1 293.7 328.6 299 C 330.3 305.4 337.4 309.7 343.9 307.6 C 350.3 305.6 353.9 297.9 351.5 291.7 C 349.5 286.6 341.3 289 343.3 294.1\" fill=\"currentColor\"><\/path><path d=\"M 419.7 422.4 C 418.6 429.8 408.7 431.2 406.5 423.7 C 404.9 418.5 396.7 420.9 398.3 426.1 C 400.2 432.7 406.5 437.7 413.5 437.4 C 420.7 437.1 426.9 431.4 428 424.3 C 428.8 418.9 420.5 417 419.7 422.4\" fill=\"currentColor\"><\/path><path d=\"M 386.7 400.9 C 384.5 402.2 384.4 404.6 385.3 406.7 C 386.1 408.5 384.9 411.3 383 411.9 C 380.6 412.8 378.5 411 377.6 409 C 376.6 406.9 373.5 406.5 371.7 407.5 C 369.6 408.8 369.4 411.3 370.3 413.4 C 373.1 419.6 381.1 422.4 387.2 419.4 C 393.6 416.2 395.3 408.5 392.6 402.3 C 391.6 400.2 388.5 399.8 386.7 400.9\" fill=\"currentColor\"><\/path><path d=\"M 327.3 258.5 C 330.7 264 322.7 268.2 319.8 262.4 C 317.3 257.6 310 262 312.5 266.9 C 315.7 273.1 324.2 275.9 330.4 272.3 C 336.7 268.7 338.3 260.1 334.6 254.1 C 331.8 249.4 324.5 253.8 327.3 258.5\" fill=\"currentColor\"><\/path><path d=\"M 325.5 185.7 C 324.4 193 314.5 194.5 312.3 187 C 310.7 181.7 302.5 184.1 304.1 189.4 C 306 195.9 312.3 200.9 319.3 200.7 C 326.5 200.4 332.7 194.7 333.8 187.6 C 334.6 182.2 326.3 180.2 325.5 185.7\" fill=\"currentColor\"><\/path><\/svg><\/span>\n\n\n<div class=\"gb-element-atcint\">\n<p class=\"gb-text gb-text-atcrot\">We are still here<\/p>\n\n\n<h2 class=\"gb-text gb-text-atctit\">Did not find what you were after?<\/h2>\n\n\n<p class=\"gb-text gb-text-atctxt\">Write to us and a person will reply: we can help with sizing, with an order on its way or with a return.<\/p>\n\n\n<div class=\"gb-element-atcbtn\">\n<a class=\"gb-element-atcb1\" href=\"mailto:hello@sambasthebambas.com\">\n<span class=\"gb-text gb-text-atcb1t\">hello@sambasthebambas.com<\/span>\n<\/a>\n\n\n<a class=\"gb-element-atcb2\" href=\"\/en\/frequently-asked-questions\/\">\n<span class=\"gb-text gb-text-atcb2t\">See the FAQ<\/span>\n\n\n<span class=\"gb-shape gb-shape-atcb2f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/span>\n<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Home \u00b7 Customer service Help Customer service Tell us what you need and a person will reply. There are no bots behind this yet, so thank you for your patience: we always answer. Write to us See the FAQ The quickest way Send us an email Questions about sizing, an order on its way or &#8230; <a title=\"Customer service\" class=\"read-more\" href=\"https:\/\/sambasthebambas.com\/en\/customer-service\/\" aria-label=\"Read more about Customer service\">Read more<\/a><\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1858","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service: returns and exchanges | Sambas<\/title>\n<meta name=\"description\" content=\"Need a hand with your order? Returns, size exchanges and customs, explained plainly. 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