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Returns, Size Exchanges, and Refunds Policy

Last updated: [Include the date of the last update]

At Sambas the Bambas, operated by EL PASO NATURAL SL (hereinafter referred to as “we” or “our”), we strive to provide a hassle-free shopping experience. This policy outlines our procedures for returns, size exchanges, and refunds, both for customers within Spain and outside of Spain.

Returns and Size Exchanges within Spain

  1. Returns and Exchanges Window:
  • We accept returns and size exchanges within [Specify the number of days] days from the date of receipt of the product within Spain.
  1. Return Conditions:
  • To be eligible for a return or size exchange, the product must be in its original condition, unused, with all tags and packaging intact.
  1. Cost of Return Shipping:
  • For customers within Spain, return shipping costs will be shared between the customer and us. If you paid for the initial shipping, we will cover the return shipping costs. If you want to exchange for a different size, you will need to return the item and make a new purchase. Alternatively, you can contact us to facilitate the exchange manually without making a new purchase.

Returns and Refunds Outside of Spain

  1. Returns Window:
  • We accept returns from customers outside of Spain within [Specify the number of days] days from the date of receipt of the product.
  1. Return Conditions:
  • To be eligible for a return and refund outside of Spain, the product must be in its original condition, unused, with all tags and packaging intact.
  1. Cost of Return Shipping:
  • For customers outside of Spain, return shipping costs will be covered by the customer. You are responsible for the return shipping to our address.
  1. Refunds:
  • Once we receive the returned item, we will refund the full purchase amount, including the initial shipping costs paid, to your original payment method.

Changing Sizes

  • If you wish to change to a different size, you can follow the return process and make a new purchase on our website for the desired size. Alternatively, you can contact us, and we will assist you in changing the size manually without the need for a new purchase.

Please ensure that you meet the specific conditions outlined above for returns, size exchanges, and refunds. For any questions or assistance, please contact our customer service at [customer@sambasthebambas.com]. We value your satisfaction and aim to make the process as smooth as possible.

By making a purchase on our website, you agree to comply with the terms of this policy regarding returns, size exchanges, and refunds. If you do not agree with any part of this policy, please do not proceed with the purchase.